Interacting in a culturally appropriate manner with Asian clients, partners and colleagues is critical for success in one of the world's most dynamic markets. The focus of this course is on working successfully with the professional expectations, meeting and presentation styles, and business customs of a changing Asia. Participants will be given specific strategies and information which they can use for working effectively with Asia both on-site and remotely. Strategic, tactical and cultural components of working effectively with projects in Asia, and with Asian colleagues and clients are covered.

Upon completion of this course, participants will be able to:

• Effectively communicate with Asian clients and colleagues, including the most efficient use of phone, conference calls, and e-mail
• Build rapport essential for success in Asia
• Work with the unspoken assumptions, perceptions and expectations of Asian clients, partners, suppliers or colleagues
• Use specific protocol ranging from welcoming receptions to business meetings to socializing to gender issues
• Understand the rapidly changing conditions in Asia

Your program preparing us to work in Korea was enormously helpful. It enabled us to plan for what could have been a difficult situation. Thank you for the useful strategies and for expertly answering our long list of questions.
- David Cook, Amdahl Corporation

Thanks for the extremely useful course on China. Our team interacts with China on a daily basis; with the skills we learned from your class, we will now be more effective and as well as less confused.
- Senior Manager, AT&T

With increasing frequency, managers have direct reports who are regionally or globally dispersed. They have all the challenges of managing in general plus specific remote issues: communication at a distance, time zones obstacles, travel budget restrictions, subtle cultural issues, isolated team members, and limited face time.

In this interactive course, managers will be given specific tools and strategies that enable them to more effectively manage at a distance. Participants will learn best practices from successful remote managers. Topics include how to build trust on a dispersed team and with remote employees, coach at a distance, use communication methods and tools which really work virtually, sustain morale and create visibility opportunities for remote employees. Participants will leave class with strategies and updated skills can be immediately implemented.

Target Audience: Managers and project managers

The Managing Remote Teams class, designed and delivered by Lu Ellen Schafer from Global Savvy, was extremely valuable. Her fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams.

My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.
- Debra Martucci, Vice President, Information Technology, Synopsys

Teams that work together at the same location face challenges in their day-to-day interactions. A team with remote or telecommuting members makes for an even tougher situation. Time zones, lack of face-to -face interaction, conflicting priorities, travel budget restrictions, and cultural differences all impede effectiveness. Team members complain of isolation, e-mail going into a black hole, headquarters vs. non-headquarters tension, and recurrent miscommunication, all of which leads to further challenges and missed deadlines.

This customized, interactive workshop develops the skills and knowledge needed for building successful remote teams. Topics include how to communicate critical information clearly, use new technology to improve efficiency, avoid typical pitfalls of remote team, build trust on the telephone, handle global challenges, avoid cultural misunderstandings or offending others and accomplish time-driven goals at a distance.

Target Audience: Individuals who work on remote / global teams

Operating in a multi-cultural environment is a reality of today's high-tech environment, and is especially true for Cisco. We have remote developmentteams all of the world, and I have been personally responsible for managinga large group in our Bangalore, India facility.

Global Savvy's training has been invaluable for my teams and myself. She has conducted numerous workshops for my teams here in the U.S. as well globally. In addition to enabling for more effective communications between the teams, it has been an important catalyst for the establishment of trust.
- Kevin Morishige, Sr. Director, Engineering, Cisco Systems, Inc.

Wonderful. It is refreshing to see a consulting company that really knows its stuff.
- Jim Armentrout, Agilent Technologies

EXCEPTIONAL! I have never seen a trainer as professional, as dedicated to the success of the participants. The way the program was built, the way the techniques were modeled and how we were encouraged to develop our strengths--all excellent. Thank you for giving us such specific information on how to strengthen our team efforts.
- Regis Remy, Engineer, France

In today's economic climate, companies have no margins to make mistakes. Working effectively with global customers, suppliers and colleagues is a competitive requirement that demands knowledge, insight and skill. Effective global employees have mastered the ability to understand the expectations of their global clients and partners, communicate critical information clearly, be more effective global managers or project managers, avoid cultural misunderstandings or offending others, and build global relationships critical to international success.

In this results-focused workshop, participants will be given the tools they need to work worldwide whether face-to-face or virtually. This three-hour to one-day program is customized with current business, cultural and economic information for the key regions in which the participants do business.

Target Audience: Managers and individuals who work globally

I found Global Savvy's information very helpful mostly because it was presented in a no nonsense, straight forward, real world, practical manner. What most people are looking for in a class like this is "immediate take away" information. The content was full of this in the examples, role plays, and tips for us.
- John Lucas, Director, Juniper Networks

Anyone who works globally needs this course. I wish I had had it five years ago. I am sending all my managers to it this year as we cannot afford to make mistakes.
- Director, IBM

Knowing how to work effectively with a diverse workforce heightens productivity in any company. This results-oriented program gives participants explicit skills and knowledge to strengthening teamwork, communication and performance with diverse co-workers, customers and suppliers.

Today's effective employees can build trust across cultural differences, communicate critical information clearly, reduce culture-based misunderstandings, strengthen teamwork and lessen cross-cultural conflict.

This interactive, customized program is customized to represent the various cultures represented in the workplace.

Target Audience: Individual contributors who work with diverse coworkers, suppliers and customersNote: This course can be customized for an intact team.

Yours is one of the best and most interactive seminars I have ever attended.
- Satish Menon, Senior Software Engineer, AMD

The specific materials you developed for our needs, and your dynamic presentation style, keep the audience focused and learning. I have personally received feedback from the participants saying this was the best class they have ever gone to in their professional career.
- Jennifer Bernauer, Human Resources JDS Uniphase

Europe is a composition of diverse countries with their own particular cultures and expectations. In this course, you will learn how to work more effectively with colleagues and clients from key parts of Europe. Participants will be given specific strategies and information which they can use for working with Europe both on-site and remotely. This program will be tailored to the audience. Strategic, tactical and cultural components of working effectively with projects in Europe, and with European colleagues and clients are covered.

Topics include:

• Business expectations from specific European countries
• Techniques for team effectiveness with Europeans
• Best practices from successful high tech companies
• Communication strategies: in person and remotely
• How to avoid cultural mistakes which damage productivity
• The impact of the Euro and the EU

I am deeply impressed with the level of customization and effort you undertook on our behalf. I am convinced that such customization went a long way in generating the numerous positive outcomes. We continue to use your framework and best practices on a daily basis.
- Senior Manager, Hewlett-Packard

Latin America is playing an increasingly important role for US. and international corporations. Brazil, Mexico, Chile and Argentina have promising markets and other Latin American countries are now emerging. Knowing how to work effectively with each country's unique business culture will impact your success with its Latin American customers and partners. Strategic, tactical and cultural components of working effectively with projects in Latin America and with Latin American colleageues and clients are covered.

Upon completion of this course, participants will

• Use a highly effective model for understanding cultural assumptions
• Understand the recent changes in Latin America and their impact
• Know how each country wants to conduct business
• Understand the cultural assumptions behind business decisions
• Effectively communicate with colleagues and customers from Brazil, Mexico, and Argentina

Incredibly useful program for our division. The insight we gained has definitely clarified key issues for us. Our entire region must receive this training.
- Hewlett-Packard, Atlanta, GA

Excellent and important course.
- José Consejo, Latin American Regional Operations, Accenture